Complaints Procedure

MCR’s philosophy, procedures, management structure, allocation of staff cases, case reviews, training and recruitment policies are all designed to produce “quality” and we continuously strive to improve.  Even in the best regulated of practices, people may still be moved to complain. In the event that you have a complaint this should be sent to the Senior Manager in charge of  Technical and Compliance at london@mcr.uk.com. Our objective is to have dealt with any complaints within ten working days of their being received, by way of rectification, apology or explanation.